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01 Jan 2007 | Australasian Dental Practice

news > Spectrum > Page 28

Biomedex expands autoclave offering

Distribution News

Biomedex is increasing its focus on the dental industry and supplying, servicing and supporting autoclaves in particular.


"Autoclaves are a service as much as a product," explains Biomedex's Nigel du Plooy. "Everyone wants a Type 'B' Autoclave that works first time… every time and never misses a beat. Unfortunately, they don't exist. We know because we've sold hundreds of them!

"This is why the autoclaves we offer full sales, service and supportwith our products to ensure they are kept in peak condition and regularly tested.

"We offer several brands of Type 'B' Autoclave that fully comply with European and Australian Standards; a service network of factory trained technicians; and your choice of installation, service and warranty options, the ultimate of which is our 4-year 'peace of mind' package."

Mr du Plooy said Biomedex understands the importance of after sales service and have recently hired Mr Neil Sanderson (pictured) as their Service Manager.

Mr Sanderson is a biomedical engineer with an experience base spanning several decades, working in Europe and the Middle East. For the past 15 years he was the senior engineer for Prestige Medical, in charge of their autoclave service division for all of the UK and France.

"Our service aspiration embraces plans to offer Australia-wide coverage and already we offer support in all but the most remote areas. Our in-house engineer affords us the luxury of providing our service network with expert technical back-up and regular training. It also allows the end user direct access for day to day operational advice. As you may well have read somewhere before: At Biomedex, we are 'big enough to matter…but small enough to care'."

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