Australasian Dental Practice

Sunday, 20 September, 2026

31 Jul 2020 | Australasian Dental Practice

news > Spectrum > Page 38

HealthEngine to pay $2.9 million for misleading reviews and patient referrals

Product comparison website iSelect has been slapped with an $8.5 million fine by the Federal Court for making misleading representations about its electricity price comparison service.


The Australian Competition and Consumer Commission commenced proceedings against iSelect in 2019 for telling consumers it would compare all electricity plans offered by its partners and recommend the most suitable or competitive plan.

The ACCC said that in reality, iSelect had limited the number of plans that could be uploaded to its website. It also failed to adequately disclose that cheaper plans from preferred retail partners were available only via its call centre.

The ACCC said thousands of consumers who visited iSelect's website between Nov 2016 and December 2018 were misled.

"iSelect was not upfront with consumers that it wasn't comparing all plans offered by its partner retailers," ACCC chairman Rodd Sims said. "About 38% of people who compared electricity plans with iSelect at that time may have found a cheaper plan if they had shopped around or used the government's comparison site Energy Made Easy."

iSelect also admitted that between March 2017 and November 2019, it misrepresented the price of some plans it recommended to almost 5000 consumers, resulting in some of them paying up to $500 more a year than quoted.

"iSelect's misleading conduct may have caused some consumers to switch electricity providers or plans on the basis of a price that was understated or without being aware that a cheaper plan was available."

The $8.5 million penalty was approved by the Federal Court after iSelect and the ACCC made joint submissions in which iSelect admitted liability.

Clinical

Marketing

In my practice...

Surgery Design

Stream the latest dental videos...
S1 E5 - Ultimate Practice Makeover - Series 1 Episode 5

Upcoming Events...

Sep 24 2026
Sep 24 2026
Sep 24 2026
Sep 29 2026
Oct 01 2026
Oct 06 2026

Virtual Mastering Practice Ownership

Live Online, AUSTRALIA

Oct 06 2026
Oct 07 2026
Oct 07 2026
Oct 07 2026

Practical Endodontics Workshop

Sydney, AUSTRALIA

Oct 07 2026

Appointment Book Control

Live Online, AUSTRALIA

Oct 15 2026
Oct 15 2026
Oct 15 2026
Oct 16 2026
Oct 18 2026
Oct 20 2026

Dental Expo Ufa

Ufa, RUSSIA

Oct 20 2026
Oct 27 2026

Maximising Recall Compliance

Live Online, AUSTRALIA

Oct 29 2026
Oct 29 2026

ITI Congress Middle East 2026

Abu Dhabi, UNITED ARAB EMIRATES

Nov 04 2026
Nov 05 2026
Nov 06 2026
Nov 10 2026

Leadership Legacy and Growth

Live Online - Tue 10 & 17 Nov from 1:00pm, AUSTRALIA

Nov 11 2026
Nov 11 2026
Nov 12 2026
Nov 18 2026

Handling Emergencies

Live Online, AUSTRALIA

Nov 25 2026

Dental Expo - Ural

Ekaterinburg, RUSSIA

Nov 25 2026

Best Practice Phone Skills

Live Online, AUSTRALIA

Nov 27 2026
Dec 03 2026

Appointment Book Control

Live Online, AUSTRALIA

Dec 09 2026
Mar 16 2027

IDS 2027

Cologne, GERMANY

May 28 2027
Sep 20 2027

IDEM Saudi Arabia 2027

Riyadh, SAUDI ARABIA

Nov 26 2027
Apr 21 2028

IDEM Singapore 2028

Singapore, SINGAPORE

Nov 24 2028