Australasian Dental Practice

Friday, 8 December, 2023

30 Sep 2021 | Australasian Dental Practice

news > Spectrum > Page 62

Henry Schein One launches Customer Radar in EXACT

Henry Schein One Australia and New Zealand has launched a Customer Radar platform in its EXACT dental software.

Customer Radar, enables practices to collect patient feedback after an appointment.

Practices can also invite patients that leave positive feedback to leave a review online on Google.

"Dental practices are always looking for ways to attract more new patients and those with a high number of Google reviews are more likely to appear and stand out at the top of the search results," said Calvin Leung, Marketing Manager for Henry Schein One Australia and New Zealand. "Customer Radar will enable practices to quickly build up a healthy portfolio of authentic Google reviews."

In addition, practices that collect feedback can identify and address issues early and even leverage positive feedback to motivate employees and boost staff morale.

Practices will also be able to understand the sentiment of their patients and if they are meeting their expectations.

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