Australasian Dental Practice

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31 Jul 2019 | Australasian Dental Practice

news > Spectrum > Page 46

Increase patient engagement with Dental4Windows software

Attracting and keeping patients is at the forefront of all dental practices' thinking in these competitive and consumer focused times.


The expectation of consumers has been raised by the overall quality of the customer experience and they expect that quality of service no matter the size of the business they are dealing with. Dental practices are not exempt from these expectations either.

Centaur Software, the developers of Dental4Windows (D4W), are aware of the importance that positively impacting the patient experience has on your practice and as a result, they've developed a range of integrated services to put you at the forefront of delivering a modern, enhanced patient experience. All are readily available through D4W either as part of the overall package or as optional integrated services.

D4W provides multiple "touch points" with your patients, prospective or existing, through all the stages of their interactions with your practice, enhancing your ability to attract and maintain an ongoing and healthy relationship.

Connecting your practice with your patients

For new patients searching for a dentist, D4W's new Patient Discovery program makes your practice visible on the six leading online directories listing dental practices - including www.dentist.com.au - which together attract 1.6 million visitors per month. Once they've clicked on your practice listing, they can then book an appointment with the integrated online booking system, eAppointments, which connects directly into your D4W appointment book. eAppointments can also be embedded into your D4W-integrated website to offer both eAppointments and eForms, so your patients can download and fill out patient forms before they come into the practice.

Then, just before their appointment, you can elect to remind them of their appointment with an automated SMS sent from D4W. And if they haven't already filled out their new patient form on your website, you can send a link to it as well.

Provide a patient experience second to none in your practice

When patients arrive at your practice, you can also opt to let them check-in using the SARA self-service kiosk to provide a smooth patient visit. D4W has a very easy patient workflow in the practice to provide both an efficient visit for the patient and ease of use for the practice.

Also, if looking for added patient comfort, xPlain provides video for education to allay patient concerns over treatment, both in the waiting room and in the chair, thus improving treatment plan acceptance.

To enable dental treatment to be affordable for patients, D4W has partnered with major BNPL provider humm, to provide National Dental Plan, which can offer finance to support treatment up to $12,000. It's also integrated with D4W, making it easy to administer.

Marketing to your patients after their visit

Even after treatment D4W allows you to impact your patients through automated recalls and high-quality personalised marketing materials, online and mailed, to support your dental services offered from with your own online portal, DW4 Marketing. Also, using eForms, you can send post visit forms to enable you to monitor the quality of your patient visits.

Also integrated into D4W is a new range of new payment claiming systems from ANZ and Tyro, alternatives to HICAPS, providing you with the choice as to who suits your business best. And much more.

D4W is changing so your practice can succeed

To keep Australian dental practices up to date with the evolving dental landscape, a range of new features have been implemented in D4W including free integrated Practice Analytics. There is also automation for recalls, reminders and debtors to increase practice efficiency and your profitability, plus DVA claiming and computerised prescribing. The continuing range of new features, cloud options, eServices and award-winning support and maintenance all combine to make Dental4Windows the No. 1 choice of Australia's leading dentists.

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